An account on file is required to activate service. One month’s deposit will be charged to your account to activate service. After the first month, your account will be charged at the end of each month following completion of services.
This is our preferred payment form. Your account on file will be charged at the end of each month following completion of services. You will receive an email statement each month which you can save or print for your records.
Pay by Check
We send out paper invoices during the last week of each month and your payment is due by the 10th day of the following month. If payment is not received by the 10th day, then the balance will be charged to your account on file.
Cancellation of Services
After the initial two cuts, customers can cancel at any time without a penalty.
Definition of services
- Lawn Service
- Mowing: We use commercial grade Toro mulching tractors.
- Edging: Your lawn will be edged each trip with an 8” steel blade.
- Weed Eating: We line trim around your borders, fences, and obstacles in your lawn.
- Blowing: We blow sidewalks and other concrete areas clear of debris upon completion.
- Equipment: We use the best equipment that is made from companies like Toro, Honda, and Stihl. Caring about the environment, we also purchase the models that are the cleanest burning and quietest running in their classes.
If you feel as if your property was broken by our crew, please report it immediately to our office. A1 VIP Lawn Service, Inc. will not be responsible for any repairs or replacement of property that is done without our knowledge/consent.
We request that all residents and guests of the property stay indoors while our staff are maintaining the grounds. If you, your children, or guests are using an area of your yard, you may choose to have the crew finish this area first while you go indoors or you may have them skip that area until the following week. There will be no credit for having them skip a certain area.
Rain Out/Unsatisfied with Service
If you we have missed your property one week or you believe that we have not done a satisfactory job, you must notify our office within 24 hours of your scheduled job. We will examine the lawn and recut or take the necessary steps to fix the problem. While our complaints are rare, they tend to happen during the rainy months. After the 24-hour period has expired, all work will be deemed to have been completed in a satisfactory manner and no credits or redo will be issued.
In order to make sure that we can enter your property while you are not home, we recommend that you place a combination lock to any gated areas. The combination cannot be lost and allows us to enter the property and complete our tasks when you are not home. We will lock the property upon completion. If you choose to unlock the gates for us each week, please be advised that there will be no credit to your account should you forget to unlock it prior to service, even if we are running one or more days behind due to rain. We will not be responsible for damage to gates that are sagging, missing bolts or hardware, or have rotted or termite damaged wood.
To ensure best results, please do not water the grass 24 hours before the day we are scheduled to service your lawn.
Broken Sprinkler Heads
We will repair any sprinkler heads that are broken by our staff. Please notify us as soon as you notice a broken head, contact us, and we will send somebody out promptly to repair it. We will not be responsible for third party repairs to sprinkler systems without our consent.
Please ensure that any waste is picked up the evening before we are scheduled to mow. We do not pick up waste as a part of our service and having our employees have to mow through, around or step in the waste makes for an unpleasant experience and breaks their concentration from trying to do the best job possible. Please ensure that dogs are put up on the days we are scheduled to mow. If you choose to leave your pet out, every effort will be made to ensure that he does not escape (and to catch him) but we cannot be responsible if he does.